In the workplace, people want to know their managers know who there are. Here’ a true story. My 15 year old son Aaron is now a proud employee of McDonald’s (he says we’re disloyal if we eat out anywhere else). He loves it.  Gets great feedback. Is called in for extra shifts. Loves the people he works with. So naturally he talks a lot about his new employer  (he’s a great ambassador). He also sees the humour in situations and told me that the big cheese (chief store manager) visits the store a couple of times a week and rather than asking her staff their names, she calls them by what they happen to be doing that day. "I was grill last shift and the week before I was table." When asked if she refers to everyone this way, he tells me that yep, "front counter, back booth and cashier - we’re all there". Then he laughs "but once she called me batch cooker, I thought that was progress cos at least she recognized me as a person." He thinks it might be good material for a Dilbert cartoon. Need I say any more?